Terms of service
OVERVIEW
Welcome to Lavoil!
Lavoil operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a refined shopping experience (the “Services”). Lavoil is powered by Shopify, which allows us to provide the Services.
The following terms and conditions, along with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and obligations when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitation of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and the Privacy Policy [LINK]. If you do not agree with these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you have reached the required age in your state or region of residence and have given us consent to allow any minor dependent of yours to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, up-to-date, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to accurately display our products and services in our online stores. However, please note that product colors or images may differ from what is displayed on your screen due to the type of device used and its settings and configurations.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be the same as depicted or presented in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to remove any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction, as applicable.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Lavoil reserves the right to accept or reject your order for any reason at its discretion. Your order is not accepted until Lavoil confirms acceptance. Payment must be received and processed before your order is accepted.
Carefully review your order before submitting, as Lavoil may not be able to accommodate cancellation requests after the order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided with your order.
Your purchases are subject to return or exchange only in accordance with the Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND CHARGES
Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the price in effect at the time of order and will be stated in your order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties, or import fees.
Prices displayed in our online stores may differ from prices offered by physical stores or other third-party online or offline stores. Occasionally, we may offer promotions on the Services, which may affect pricing and are governed by terms different from these Terms. In case of any conflict between the terms of a promotion and these Terms, the promotion terms prevail.
You agree to provide up-to-date, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you when necessary.
You represent and warrant that (i) the credit card information provided is true, accurate, and complete, (ii) you are duly authorized to use the credit card for the purchase, (iii) charges you incur will be honored by the credit card company, and (iv) you will pay any charges resulting from your purchases, including shipping and handling costs and any applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimated only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once products are delivered to the carrier, title and risk of loss transfer to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are owned by Lavoil, its affiliates, or licensors and are protected by U.S. and international patent, copyright, and intellectual property laws.
These Terms grant you permission to use the Services only for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Unless expressly stated, nothing in these Terms grants you any patent, trademark, copyright, or other intellectual property rights of Lavoil, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Lavoil.
The names, logos, product and service names, designs, and slogans of Lavoil are trademarks of Lavoil or its affiliates or licensors. You may not use these trademarks without Lavoil’s prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to customer tools offered by third parties as part of the Services, which we do not monitor, control, or influence.
You acknowledge and agree that we provide access to these tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without support. We are not responsible for any liability arising from the use of optional third-party tools.
Any use of optional tools offered through the website is at your own risk, and you must ensure that you understand and accept the terms under which the tools are provided by the respective third-party providers.
In the future, we may also offer new features through the Services (including new tools and resources). These new features are also part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain material and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for monitoring or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you choose to leave the Services to access such materials or websites, you do so at your own risk.
We are not liable for any damage or loss related to accessing third-party websites or purchasing or using products, services, resources, or content on third-party websites. Carefully read third-party policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[Lavoil’s note: This section accurately defines Shopify’s relationship with your store and should not be removed or modified.]
Lavoil is powered by Shopify, which allows us to provide the Services. However, any sales and purchases made on our Store are made directly with Lavoil. By using the Services, you agree that Shopify is not responsible for any aspect of any sale between you and Lavoil, including any injury, damage, or loss arising from purchased products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchases and transactions with Lavoil.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK], and some personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are provided by Shopify, Shopify collects and processes personal information regarding your access and use of the Services to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties in other countries, to provide their services. See the privacy policy [LINK] for more details about how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, designs, or other content (“Feedback”), you grant us a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial use.
You also represent and warrant that (i) you own or have all necessary rights to all Feedback, (ii) you have disclosed any compensation or incentives received in relation to submitting Feedback, and (iii) your Feedback will comply with these Terms.
We have no obligation to maintain your Feedback as confidential, compensate you, or respond to it. We may, at our discretion, monitor, process, or remove Feedback that we deem illegal, offensive, threatening, defamatory, obscene, or otherwise unlawful or in violation of intellectual property rights or these Terms.
You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain false or unlawful statements, abusive or obscene content, or viruses or other harmful programs. You are solely responsible for the accuracy of your Feedback.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time, without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not, directly or indirectly:
(a) use the Services for any illegal or malicious purpose;
(b) violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;
(c) infringe our or any third party’s intellectual property rights;
(d) harass, abuse, harm, defame, intimidate, or burden any of our employees or any other person;
(e) transmit false or misleading information;
(f) upload, download, use, or reuse any material that does not comply with these Terms;
(g) transmit or facilitate the sending of any advertising or promotional material, including “spam” or “chain letters”;
(h) impersonate or attempt to impersonate any other person; or
(i) engage in any other behavior that restricts or inhibits anyone’s use or enjoyment of the Services, or that could harm Lavoil, Shopify, or users of the Services, or expose them to liability.
Additionally, you agree not to:
(a) upload or transmit viruses or other malicious code;
(b) reproduce, copy, create derivative works from, sell, or exploit any part of the Services;
(c) collect or monitor the personal information of others;
(d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or
(e) interfere with or bypass security features of the Services, any related site, other websites, or the Internet.
We may suspend, disable, or terminate your account at any time without notice if we determine you have violated any part of these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice. You remain responsible for all amounts due up to the date of termination.
The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Information presented on or through the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Any reliance on such information is strictly at your own risk.
EXCEPT AS EXPRESSLY PROVIDED BY LAVOIL, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR USE BY YOU, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant or represent that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the disclaimer of implied warranties, so the above disclaimer may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LAVOIL, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, ASSOCIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED USING THE SERVICES, OR ANY OTHER CLAIM RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ERRORS OR OMISSIONS IN ANY CONTENT OR ANY LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE SERVICES OR ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lavoil, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, arising out of or related to (1) your violation of these Terms of Service or incorporated documents, (2) your violation of any law or the rights of a third party, or (3) your access and use of the Services.
We will notify you of any claim requiring indemnification, provided that failure to provide timely notice does not relieve you of your obligations, except to the extent you suffer material harm. We may control the defense and settlement of such claim at your expense, including choosing counsel, but we will not settle any claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You will cooperate in the defense of such claims, including providing relevant documents.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is held to be unlawful, invalid, or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms, which does not affect the validity and enforceability of the remaining provisions.
SECTION 19 - WAIVER, ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, along with any policies or operating rules published by us on this website or in relation to the Services, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, oral or written, between you and us (including prior versions of these Terms). Any ambiguity in interpreting these Terms will not be construed against the drafter.
SECTION 20 - ASSIGNMENT
You may not assign, transfer, or delegate this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so is void. We may assign, transfer, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements by which we provide Services to you shall be governed by and construed in accordance with the federal and state or territorial courts of the jurisdiction in which Lavoil is headquartered. You and Lavoil consent to the venue and personal jurisdiction of such courts.
SECTION 22 - TITLES
Headings used in this agreement are included only for convenience and do not limit or affect these Terms in any way.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check the website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will take effect on the date specified in the notice. Continued use of the Services or access to them after posting any changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at lavoilessentialoils@gmail.com